Grand Bassa Candle
Chamomile & Lemon
There are no refunds allowed!
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
You can always contact us with questions at firstname.lastname@example.org or on IG or Facebook!
All prices are in USD.
I just placed an order, when will it ship?
We try our best to ship items as fast as we can. Please allow 4-7 days production time for your order to ship out, average shipping times are 15-21 days.
Tracking numbers will be updated 3-5 days after your order has been SHIPPED. If you don't have a tracking number after 7 business please email us at email@example.com
I am not in love with my order, can it be returned? What if there is an issue?
If the product is defective or damaged with proof we will ship you a replacement. We do not accept returns because of the nature of our products.
Can I cancel my order?
You are able to cancel your order with no penalty! You must cancel your order before it ships. I
I have entered an incorrect address what do I do now?
If you have miss spelled or auto filled in a incorrect address, simply reply to your order conformation email and confirm. Once you double check if the address given is wrong kindly notify us via email at firstname.lastname@example.org If the given address is wrong we can change the address to the correct one within 24
How long does shipping take?
Shipping times vary as we do ship worldwide from the west coast based on your location. The average shipping time is west coast 2-5 , midwest 3-5 and east coast 7 days minimum .
I have a question that wasn't answered, can you please help?
Absolutely! We are here to help you make your home beautiful! Please send us an email to email@example.com and we will be happy to assist you in any way we can.
We do receive a large number of emails, If you wish to get a prompt response please attach your order number and address the problem clearly, thanks.